We seldom have returns. As a rule, our clientele is much happier once they see the product in person. It is above and beyond their expectations.
If for any reason you would like to return a product purchased on Hiprugs.com, we will gladly provide a refund for items returned in their original, unused condition within 30 days of receipt*. A 15% restocking fee applies for all approved return products. You may alternatively choose to receive store credit for the full cost of the return product(s), in which case the restocking fee will be waived.
All returns must have a RA# before they are returned. You may request return authorization by sending an email to email@example.com or you may call us direct at 1-800-830-RUGS extension 2. Once you have been given the return authorization number, you must clearly write it on the outside of the package in permanent marker and send the rug back to our warehouse. Rugs returned without a return authorization number will be refused at the warehouse and sent back to sender.
Customer is responsible for all return shipping charges. Credit will be issued once an item is returned and passes inspection. Please note this can take up to 4 weeks depending details of the return. After shipping the item please email firstname.lastname@example.org with the return tracking number. This will help to process your return in a more efficient manner and expedite your refund.
Do not return items to the ship from address, many items are shipped factory direct from the manufacturer and they will not issue a credit if you simply send the item back to them, the manufacturer will refuse the item if they have not issued a return authorization for that specific package. Doing so may result in delayed or even forfeited refund.
* Note: All sales are final for Imported Rugs and Christopher Fareed Rugs (please inquire about the list of European-imported products from our sales representative) and any products marked as such in the description. Custom Orders are not returnable. Custom orders include custom area rugs, custom hall runners, custom stair runners or any other item that is not listed as a readily available size or model on our website.